Returns Policy for Lufyti Coffee

Effective Date: [Insert Date]

At Lufyti Coffee, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we have a straightforward returns policy to assist you.

1. Returns Eligibility

• Coffee Products: Due to health and safety regulations, we cannot accept returns on opened or used coffee products.
• Merchandise: Unopened and unused merchandise (such as mugs, brewing equipment, and accessories) can be returned within 14 days of purchase.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Phone Number] to notify us of your return request.
2. Provide Details: Include your order number and the reason for the return.
3. Return Authorization: Our team will provide you with a return authorization and instructions on how to send the item back.

3. Conditions for Returns

• Items must be returned in their original condition, unopened, and with all original packaging and tags intact.
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).

4. Refunds

• Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days.
• Please note that shipping fees are non-refundable.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above, and place a new order for the desired item.